Understand your energy bills

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Example electricity bill

Example electricity bill

Understanding your electricity and gas bills is important if you want to:

  • ensure you’re on the best possible tariff
  • audit your usage and monitor your progress
  • ensure you’re paying on actual rather than estimated readings
  • check whether you’re paying any penalties or surcharges
  • identify abnormalities or problems

Electricity Bills

Electricity bills vary from retailer to retailer. To explain their main features:

Information specific to your own retailer’s electricity bills may be available on its website.

Gas Bills

Gas bills also very between retailers.

The Commonwealth Government's interactive gas bill explainer will take you through the typical components of a gas bill.

Information specific to your own retailer’s electricity bills may be available on its website.

If your building has a centralised gas hot water system you'll receive a gas bill for your share of the gas used to heat that water.

Estimated bills

Sometimes your energy distributor doesn’t read your meter. For example, it might be broken or it wasn’t safe or easy to get to.

Instead, your energy retailer will make an estimate of how much energy you used in the billing period. If your energy retailer used an estimate, your bill would have ‘estimated reading’ or ‘E’ next to the usage charge.

The Commonwealth Government has also documented how energy bills are estimated, what you can do and what your rights are in relation to estimated bills, overcharging and undercharging.

Last Updated: 
Fri 05/02/2016

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